Our Frequently Asked Questions

About Our Books

Yes, you can write a dedication when you are creating your book. The dedication will be in the printed book as shown in the book preview.

If you would like to customise your order, please contact us and we will see what we can do to accommodate you.

The children’s books are best suited for children ages 0 to 9 years old.

Our adult’s books are best suited for anyone over 18 years old.

The book page size and quantities are described on the individual product pages.

Our softcover versions are full colour and thick child friendly pages, pur bound in a laminated matte soft cover.

Our hardcover versions have a beautiful matte laminated board hardcover, with full colour and thick child friendly pages inside.

Delivery and Shipping

We ship to anywhere in South Africa. Shipping costs depend on where you would like the book delivered in South Africa. An estimate of the costs can be found on our Deliveries page.

Estimated Delivery: 15th to 19th January 2024

We will use The Courier Guy, Internet Express or DPD Laser to deliver your order to you.

Depending on your delivery instructions, the courier will either leave the parcel in your specified safe place or leave a notification card with how you can retrieve your parcel.

If you know you won’t be home on the day specified for delivery, contact us and we will assist you with changing the delivery date.

No, unfortunately we can’t ship to a P O Box.

If you are ordering 1-2 hard or softcover books, or 1 awesome edition, the packaging will be 302 x 212 x 18 mm.

If you order more books, the packaging will be in multiples of the above to make up your order quantity.

Pricing and Payments

You can currently only pay with South African Rands. If you make a purchase with an account in a different currency, your bank may charge you for conversion to South African Rands.

Mastercard and Visa credit and cheque cards.
Instant EFT through FNB, ABSA, Standard Bank, Nedbank, Capitec and Investec bank.
Masterpass

Yes, please contact us and we will send you an invoice for your purchase. Please include your order number in the request.

Shipping costs depend on where you would like the book delivered in South Africa. An estimate of the costs can be found on our deliveries page.

If you have a voucher/coupon code you’d like to use on your purchase, you can enter it on the cart and checkout pages before placing your order.

Your Orders

You will receive an email with your order confirmation from us, which will detail what you have ordered and the total cost.

If you have an account on our website, your order will be listed in your account on the website.

If you don’t see your order in your account, it is probably because you were not signed in (existing account), or didn’t sign up for an account (new account), when you placed your order. Contact us and we will be happy to find it for you, and send you any details you require.

Contact us and we will be happy to check on your order status. If it hasn’t been printed yet, we can still edit it for you. Make sure you send us your order number to speed up our investigation with the printing elves.

Contact us and we will be happy to check on your order status. If it hasn’t been printed yet, we can add another book to your existing order. If it has already been printed, it may need to go into the next printing batch. If you would like, we can hold onto your printed order and wait for your order additions to print, so that you only pay for shipping once. Make sure you send us your order number.

If you haven’t received an email, it may have sneaked into your junk or spam mailbox. It may also be because of a small typo in the entered email address. Contact us and we will be happy to find it for you.

Once your order has been placed with us, it will take 7-12 working days for us to get your order to you.

We will keep you updated throughout the process, so that you know when to expect the excitement of a delivery at your door.

All our books are made specifically for each child, and truly special things take a bit of time. We will always do our best to get the order to you as soon as possible.

We are very sorry about this. If your order arrives damaged, please contact us and we will be happy to help.

Not a problem, these things happen! We can provide you with a refund to the value of the discount code. Please contact us with your order number and the coupon code and we will be happy to arrange this for you.

We can only refund for valid coupon codes that were issued to you prior to your order being placed.

If it has been 12 working days since you placed your order, and you still have not received it. Please contact us and we will be happy to look into this for you.

Yes, if you have created an account when placing your order, you can view the status of your order in your account.

Once your order has been shipped, we will email you a tracking number for your order.

Unfortunately not. All our books are made to order, specially for you.

If you are unsatisfied with your book, and there is an area you feel we can improve in, we will appreciate the feedback. You can send your feedback here.

If your order has not been released for printing, you can cancel your order. Please contact us and we will check the status of your order, and cancel it for you if possible. Make sure you send us your order number to speed up our investigation with the printing elves.

Your Account

Go to your account page. On the left hand side, click on the orders link. All your orders will be listed. If you click on a particular order, you’ll see the personalisation you ordered and the delivery and billing information.

We all do this sometimes! Click on this link and follow the steps to reset your password.

Log into your account using your existing username and password. On your account dashboard, there is a link to change your password.

Go to your account page. On the left hand side, click on the logout link.

There are a few ways you can do this.

One, on the home page, there is a sign up box near the bottom of the page.

Two, when checking out, below the Complete Purchase button, there is a checkbox you can tick to sign up for marketing.

Or, you can drop us a message and we will sort it out for you.

We’ll miss you! You can unsubscribe from our marketing emails by clicking this link.

Please contact us and we will close your account for you.

Gifting

No, we don’t include a receipt with the order, so it can be shipped directly to the person you are giving it to.

Hopefully they put their name in the gift note or personal dedication in the book! If they haven’t, please contact us and provide us with some details in the book and the shipping address. We will contact the customer who purchased the book and ask them to reach out to you.

Unfortunately no, we won’t be able to check if a child already owns one of our book. Our books are bought by parents, family members and friends who may ship the book to themselves or to the child directly. It won’t be possible for us to track if a child has received one of our books.

Feedback and Reviews

We are always looking for ways to improve, so your feedback and suggestions are important to us. You can send your feedback here.

We have great reviews from our customers. You can view them on Trustpilot here.

Troubleshooting

There may be an issue with the internet speed, which is limiting the website’s ability to render the full book preview. Try refreshing the page, which will normally fix the issue.

If the problem persists, please contact us and we will investigate the pesky bug on the page.

If your payment was processed, your order went through. You should receive an email with your order confirmation from us and the order will be listed in your account on the website.

If you haven’t received an email, it may have sneaked into your junk or spam mailbox.

If you haven’t received an email and the order isn’t listed in your account on the website, it may be because of a small typo in the entered email address. Contact us and we will be happy to find it for you.

When a payment has been declined, it is normally due to one of two things.

One, when entering your payment details, you may have made a small error with one of the numbers or your billing address.

Two, your bank may be protecting you against fraudulent purchases and stopping this purchase. We are based in South Africa and a purchase from an international credit card can raise a warning to banks. A quick call to your bank to explain the situation should resolve this issue and you will be able to reattempt the payment after a few minutes.

If this issue still persists, try another payment method, or contact us to help you out.

Contact Us

If your question has not been answered in the FAQs above, please contact us in the form below and we will be happy to help you.

To ensure we can help you quickly, please include as much detail as possible, including your order number (if applicable). The more information, the better!

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    If you're contacting us about an existing order, please enter your order reference number below. You can find your order number in your order confirmation email, or from your account.